Since I started the IT support role job, phone calls coming in. It seems to be a good sign, but what make me feel unpleasant is the time when calls arrive. Sometimes it can be 12.00am......
I can't say nothing if I'm working for a crucial 24x7 tech support firm, but what I'm doing now is normal working hours office support. Even household clients I still think something can leave it till tomorrow morning. Not to say I refuse to help, but I really hope clients can also respect my rest time so that I can be well prepared to serve tomorrow. (maybe I need to apply additional charges for such calls)
So I've decided to come out a standard call-answering session: I'll answer calls starting from normal office hours during working days (normal Monday - Friday, 8.30am - 6.00pm). Usually I'll still answer calls until 9.00pm which mostly for schedule arrangement earliest by tomorrow.
For weekends & non-working days (public holidays) I'll still answer calls during office hours if I'm at local, if not usually I'll acknowledge clients on advance basis. For the rest of the time please SMS or e-mail me as I'll look into the request & make the best arrangement to solve the issue.
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