Just happened 2 days ago, I went to one of the RHB bank branch to withdraw money via ATM. FYI, I'm using other bank's ATM card, thus it will go through MEPS for 2 banks to perform the fund transfer. However after I've selected desired amount & waiting for cash note from the ATM, nothing came out......
What I did next is I go to the respective ATM which is same with ATM card & notice the previous missing amount was deducted from my account even I've yet received the cash earlier. What is this all about?
Without hesitation, I immediately rushed to nearest bank to clarify the issue. The bank teller informed me to go to the respective RHB bank to report the case...... Ok, so I went to RHB again & they asked me to fill in report form. Once done the in-charge personal said it usually takes about 4 weeks for investigation & refund...... 4 weeks?
All I can say is luckily the amount was not big so I used another ATM card to withdraw money. I think MEPS is not that reliable after all, I'm not sure if others experience similar situation before or not. Just pray I can claim back my money later......
