Due to standard procedure, I usually visit my company's official website at least 4-5 times a month to ensure it is ok.
Weird thing happened yesterday where I noticed the main page was displaying the outdated format. I can still recall I've uploaded new information 2-3 weeks ago, so how come? Immediately I tried to access the content via FTP but it keeps prompting incorrect password...... This sure doesn't look good.
The time was 12.30am when I sent the e-mail to the hosting company. Then I just wait for luck,after all what can I expect during midnight?
I guess good luck hasn't forgotten me as I received prompt reply from the support personal within 5 minutes! With his kind assistance, I gained full access to my website again :) Just wanna say thanks to the great support offered. It makes me feel I wanna serve in similar way as well (not to say stay till midnight no sleep......). Just hope with such kind service, clients should be grateful & acquire our service more.
